Privacy Policy

1. Introduction

CLOSR ("we," "our," or "us") operates www.closrcreator.com and provides an AI-powered deal management platform for TikTok Shop creators. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

By signing up for CLOSR, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly:

• Name, email address, and phone number when you apply for beta access or create an account
• Your Telegram username or ID when you connect Telegram to your account
• Any information you submit through our onboarding or confirmation forms

Information collected through Gmail OAuth:

When you connect your Gmail account to CLOSR, we access and store:

• Email content, subject lines, sender and recipient information, and timestamps from the connected inbox
• Gmail thread IDs and message IDs to track deal conversations
• Your Gmail profile information including your email address

We access your Gmail data solely to provide the CLOSR service. We do not access your Gmail password. Authentication is handled directly by Google via OAuth 2.0.

Information collected automatically:

• Usage data and interaction logs within the CLOSR platform
• Device type, browser type, and IP address when you access our website
• Cookies and similar tracking technologies for site functionality

3. How We Use Your Information

We use the information we collect to:

• Monitor your connected Gmail inbox for brand collaboration emails
• Classify, draft, and send emails on your behalf as part of the CLOSR service
• Send you notifications, deal summaries, and action requests via Telegram and SMS
• Send you transactional and marketing communications via email and SMS, where you have provided consent
• Improve and train our AI classification and negotiation engine
• Maintain your deal history, closed deals, and account activity
• Comply with legal obligations and enforce our Terms of Service

4. Gmail Data — Google API Policy Compliance

CLOSR's use of data received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

• We only access Gmail data that is necessary to provide the CLOSR service
• We do not use Gmail data to serve advertisements
• We do not allow humans to read your Gmail data unless you have explicitly given us permission, it is necessary for security purposes, or we are required to do so by law
• We do not sell your Gmail data to third parties
• We do not use Gmail data for any purpose other than providing and improving the CLOSR service

5. SMS Communications

By providing your phone number and checking the consent box during signup, you agree to receive text messages from CLOSR regarding your application status, beta access, and product updates. Message and data rates may apply. Message frequency varies.

To opt out of SMS at any time, reply STOP to any message we send you. For help, reply HELP.

We do not sell or share your phone number with third parties for their marketing purposes.

6. Data Storage and Security

Your data is stored securely using Supabase, a hosted database platform with industry-standard encryption at rest and in transit. We implement access controls, authentication requirements, and regular security reviews to protect your information.

While we take reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as your account is active. If you choose not to continue with a paid subscription when beta ends, or if you request account deletion, your personal data and all associated email data will be permanently deleted within 30 days of account closure.

You may request deletion of your data at any time by contacting us at the email address listed in Section 11.

8. Sharing of Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: We work with third-party providers (including Google, Supabase, Telegram, and SMS delivery services) to operate the CLOSR platform. These providers only access your data as necessary to perform services on our behalf.
• Legal requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect the rights or safety of CLOSR, our users, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

9. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Revoke Gmail access at any time via your Google Account settings at myaccount.google.com
• Opt out of SMS communications by replying STOP
• Opt out of marketing emails by clicking the unsubscribe link in any email we send

To exercise any of these rights, contact us at the email address in Section 11.

10. Children's Privacy

CLOSR is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

CLOSR
Email: markdgang1@gmail.com
Website: https://www.closrcreator.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify active users via email. Your continued use of CLOSR after changes are posted constitutes your acceptance of the updated policy.