Terms of Service

1. Acceptance of Terms

By accessing www.closrcreator.com, applying for access, or using any part of the CLOSR platform ("Service"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and CLOSR ("we," "our," or "us"). We reserve the right to update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

2. Eligibility

To use CLOSR you must:

• Be at least 18 years of age
• Be a human user. Accounts registered by bots or automated methods are not permitted.
• Have the legal authority to enter into a binding agreement
• Not be prohibited from using the Service under applicable law

CLOSR is designed for TikTok Shop creators and brand deal management purposes. Use of the Service for any other purpose is not supported and may result in account termination.

3. Access

Access to CLOSR is by application or paid subscription and is granted at our sole discretion. We reserve the right to accept or reject any application without explanation.

Regarding access:

• Complimentary or promotional access, when offered, may be provided free of charge
• Features, functionality, and availability may change at any time without notice
• We may discontinue complimentary or promotional access at any time
• The Service may contain bugs, errors, or interruptions. We appreciate your patience and feedback.

Users on complimentary or promotional access will be given advance notice before that access ends and will have the opportunity to transition to a paid subscription. If you choose not to continue, your account and data will be deleted in accordance with our Privacy Policy.

4. Account Registration and Security

When you create an account you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your login credentials confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

You may not share your account with others or create multiple accounts. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Gmail Integration and Email Authorization

By connecting your Gmail account to CLOSR, you explicitly authorize CLOSR to:

• Read emails in your connected inbox
• Store email content, metadata, and thread information
• Draft and send emails on your behalf
• Monitor your inbox on an ongoing basis for brand collaboration emails

You acknowledge and agree that:

• You are solely responsible for the Gmail account you connect to CLOSR
• You should only connect a Gmail account dedicated to brand deal communications
• CLOSR may send emails from your connected Gmail address to third parties including brands and agencies
• You have reviewed and accept the scope of Gmail access described in our Privacy Policy
• You can revoke Gmail access at any time through your Google Account settings, which will disable CLOSR functionality

You are responsible for all emails sent from your connected Gmail account through CLOSR. We are not responsible for the content of auto-generated emails that you have approved or that fall within the automated response parameters you have configured.

6. Telegram Integration

By connecting Telegram to CLOSR, you authorize us to send you messages, notifications, deal summaries, and action requests through Telegram. You acknowledge that Telegram is a third-party platform subject to its own terms of service and privacy policy, which you are responsible for reviewing and accepting independently.

7. SMS Communications

By providing your phone number and consenting to SMS communications during signup, you authorize CLOSR to send you text messages regarding your application status, account activity, and product updates. Standard message and data rates may apply. You may opt out at any time by replying STOP to any SMS from us.

8. Acceptable Use

You agree to use CLOSR only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service to send spam, unsolicited emails, or any communications that violate applicable law including the CAN-SPAM Act and TCPA
• Use the Service to impersonate any person or entity
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Use the Service in any way that could damage, disable, overburden, or impair it
• Scrape, crawl, or extract data from the Service using automated means
• Use the Service to violate the terms of service of Gmail, Google, Telegram, or TikTok
• Use the Service for any purpose that competes with CLOSR or to build a competing product
• Circumvent or attempt to circumvent any security features of the Service
• Upload or transmit any viruses, malware, or other malicious code

Violation of these terms may result in immediate account suspension or termination without refund.

9. Competitive Use

The Service, including its features, user interface, workflows, copy, documentation, and any non-public information you obtain through your account, is made available solely for your own use as a creator managing your brand deals. You agree that you will not, and will not permit or assist any third party to:

• Access or use the Service to build, develop, improve, or inform a product or service that competes with CLOSR
• Access or use the Service to monitor its availability, features, performance, or functionality for competitive or benchmarking purposes
• Copy, reproduce, or derive from any feature, design, interface, workflow, or written copy within the Service for use in a competing product or service
• Access the Service on behalf of, at the direction of, or for the benefit of any person or entity that offers or is developing a competing product or service
• Disclose non-public features, screenshots, metrics, or other information obtained through your account to any competitor of CLOSR

If you are, become employed or engaged by, or hold an ownership interest in a competitor of CLOSR, you must not access the Service and must notify us so your account can be closed. We may suspend or terminate any account we reasonably believe is being used in violation of this section, without notice or refund, and we reserve all other rights and remedies available to us at law or in equity.

10. Subscription and Payment

Complimentary access: When offered, the Service may be provided free of charge for a limited period.

Paid subscription: Continued use of the Service requires a paid subscription unless you have complimentary or grandfathered access. Pricing will be communicated to you before any complimentary period ends. Members who continue may be eligible to lock in an early bird rate as described during signup.

Billing: Subscriptions are billed monthly. Payment is due at the start of each billing cycle. We use third-party payment processors and do not store your full payment card information.

Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. We do not provide prorated refunds for partial months except as described in our guarantee below.

Failed payments: If a payment fails, we will attempt to notify you and retry. Continued failure to pay may result in suspension or termination of your account.

11. CLOSR Guarantee

If after your first two full months of a paid CLOSR subscription the Service has not helped you close brand deals with a combined value equal to or greater than the cost of two months of your subscription, you may request a refund of the difference.

To claim this guarantee:

• You must have been an active subscriber for at least two full billing months
• Your Gmail and Telegram integrations must have been active and functioning for the duration
• You must submit a refund request to us within 30 days of completing your second billing month
• We reserve the right to review deal activity and account history to verify eligibility

This guarantee applies once per customer and is not transferable. It does not apply to accounts that violated these Terms or misused the Service during the guarantee period.

Guarantee Eligibility Requirements

To qualify for CLOSR's guarantee, the following conditions must be met during the 60-day guarantee period:

Account activity requirements:

• Gmail must remain connected and authorized for the full 60-day period
• Rate card must be configured prior to the start of the guarantee period
• CLOSR must have actively processed a minimum of 50 inbound brand emails on your behalf
• Account must not have been manually paused, disconnected, or deactivated during the guarantee period

Creator engagement requirements:

• Creator must actively respond to CLOSR notifications requiring input; including but not limited to accepting, declining, or actioning deal prompts within 96 hours of notification
• Creator must not have disabled or bypassed CLOSR's automated reply/closing system during the guarantee period

Inbound volume requirements:

• The guarantee applies only to accounts that have received a minimum of 50 legitimate inbound brand inquiries during the guarantee period. CLOSR cannot guarantee deal closures if inbound brand outreach volume is insufficient.

Disqualifying conditions:

• Disconnecting Gmail for any period during the 60-day window
• Failing to set rates before the guarantee period begins
• Failing to remain active on CLOSR after 96 hours after a notification
• Manually overriding or canceling deals initiated by CLOSR

12. Closed Deals and Brand Payments

A "closed deal" means a collaboration for which you and a brand have agreed on the material terms, including deliverables and compensation, whether that agreement is reached through email correspondence, a terms confirmation form, a written agreement generated through the Service, or any combination of these. A deal is "closed" when terms are agreed, regardless of whether the brand has paid.

You acknowledge and agree that:

• Every deal is a contract between you and the brand. CLOSR is not a party to any deal, does not act as your agent, manager, or legal representative, and does not process, hold, or transmit brand payments
• CLOSR does not guarantee payment. The obligation to pay you belongs solely to the brand. We are not responsible for a brand's failure to pay, late payment, partial payment, insolvency, or any other breach of a closed deal
• Deal totals, counters, and statistics displayed in the Service or on our website reflect the agreed value of closed deals, not amounts actually collected
• We may, at our sole discretion, take steps to assist with unpaid deals, such as automated follow-ups, deposit requests, brand flags, or trust warnings shown to other creators, but we are under no obligation to do so, we are not a debt-collection service, and we cannot guarantee any outcome
• You are solely responsible for your own invoicing, payment collection, tax obligations, and the performance of your deliverables. Disputes about deliverables, usage rights, or payment are between you and the brand
• Features designed to reduce payment risk, such as upfront deposits and written agreements, improve your position but do not transfer payment risk to CLOSR

Brand screening:We work to protect you from bad actors. Brands are screened using signals available to us, including deal history across CLOSR creators, creator-submitted reports and reviews, payment track records, and automated checks, and we may warn you about, deprioritize, or block outreach and replies involving brands we believe present a risk. However, these protections are provided on a best-effort basis only. A warning, trust score, or the absence of one is informational. It is not a guarantee, endorsement, or verification of any brand's legitimacy, solvency, or intent to pay, and screening signals may be incomplete, outdated, or wrong in either direction. You remain responsible for deciding which brands to work with, and we are not liable for any loss arising from your dealings with any brand, whether or not it was flagged.

The CLOSR Guarantee in Section 11 relates to your subscription fees only and is separate from, and does not apply to, any brand's payment obligations under a closed deal.

13. Intellectual Property

All content, features, functionality, branding, and technology comprising the CLOSR platform, including but not limited to the AI classification engine, negotiation engine, software, design, text, and trademarks, are owned by CLOSR and protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your personal business purposes in accordance with these Terms. You may not copy, modify, distribute, sell, or create derivative works from any part of the Service without our express written consent.

You retain ownership of your own content, including your emails and deal data. By using the Service, you grant CLOSR a limited license to access, process, and store your content solely as necessary to provide the Service.

14. AI-Generated Content

CLOSR uses artificial intelligence to draft emails and responses on your behalf. You acknowledge that:

• AI-generated content may not always be accurate, appropriate, or aligned with your intentions
• You are responsible for reviewing and approving AI-generated communications before they are sent, where approval is required
• For automated responses that are sent without your explicit per-message approval, you accept responsibility for those communications as a function of your use of the Service
• CLOSR makes no guarantee regarding the quality, accuracy, or effectiveness of AI-generated content
• You should not rely on CLOSR as your sole means of managing legally or financially significant communications

15. Third-Party Services

CLOSR integrates with third-party services including Google Gmail, Telegram, and others. Your use of those services is governed by their respective terms and privacy policies. We are not responsible for the practices, availability, or content of any third-party service.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY EMAILS SENT THROUGH THE SERVICE WILL BE DELIVERED, READ, OR RESPONDED TO.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CLOSR AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR BRAND DEALS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE AMOUNT YOU PAID TO CLOSR IN THE THREE MONTHS PRECEDING THE CLAIM.

18. Indemnification

You agree to indemnify, defend, and hold harmless CLOSR and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of any third-party rights including Gmail's terms of service.

19. Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice. Grounds for termination include but are not limited to violation of these Terms, abuse of the Service, or non-payment.

Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination will survive, including intellectual property rights, disclaimers, indemnification, and limitation of liability.

You may terminate your account at any time by contacting us. Upon termination your data will be deleted in accordance with our Privacy Policy.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Louisiana, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction for matters involving intellectual property or unauthorized access.

You waive any right to participate in a class action lawsuit or class-wide arbitration against CLOSR.

21. Contact

If you have questions about these Terms, contact us at:

CLOSR
Email: mark@closrcreator.com
Website: https://www.closrcreator.com